Returns and Refunds

I received a faulty, damaged or incorrect item

Kona Designs works hard to produce high quality designs and wants to ensure you are 100% satisfied with your purchase. In the unlikely event that the item you receive is faulty, damaged or incorrect, we are happy to offer you a full refund.

 

Who pays for the return postage?

Please note Kona Designs does not cover the cost of return postage so any duty, tax and/or shipping cost incurred on the return item will be at your expense.

 

How do I return an item?

To return a faulty, incorrect or damaged item, please contact us at customerservice.konadesigns@outlook.com, providing the following information and we will get back to you in a timely manner:

  • Your name

  • Order number

  • Why the item is deemed faulty, damaged or incorrect

  • Proof of damaged item

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customerservice.konadesigns@outlook.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can contact us for any further questions/assistance  at customerservice.konadesigns@outlook.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.